Terms and Conditions
- User Accounts: In order to access certain features of the ShoeShack website, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. You agree to provide accurate, current, and complete information during the registration process and to update your account promptly if there are any changes.
- Intellectual Property Rights: The content, design, layout, graphics, and other elements of the ShoeShack website are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or publicly display any portion of our website or services without prior written consent from ShoeShack. The trademarks, logos, and service marks displayed on our website are the property of ShoeShack or third-party licensors.
- User Conduct: You agree to use the ShoeShack website and services for lawful purposes only and in compliance with these Terms and Conditions. You may not engage in any activity that violates applicable laws or regulations or infringes upon the rights of others. Prohibited conduct includes but is not limited to: uploading or transmitting any content that is unlawful, defamatory, obscene, or infringing; impersonating another person or entity; interfering with the operation of our website; or engaging in any form of data mining or harvesting.
- Product Information and Pricing: ShoeShack makes every effort to ensure that product information, including descriptions, prices, and availability, is accurate and up to date. However, we do not warrant the accuracy or completeness of this information and reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice. The prices displayed on our website are in the currency specified and are subject to change without notice. We reserve the right to modify or discontinue any product or service without liability to you or any third party.
- Payment and Billing: When you place an order on the ShoeShack website, you agree to pay the full amount specified, including any applicable taxes and shipping fees. Payment must be made using one of the accepted payment methods indicated at checkout. By providing your payment information, you authorize ShoeShack to charge the specified amount to your chosen payment method. If your payment is declined or fails for any reason, we reserve the right to cancel your order or suspend your account until payment is received.
- Order Acceptance and Fulfillment: Once you place an order on the ShoeShack website, you will receive an email confirmation acknowledging receipt of your order. This confirmation does not constitute acceptance of your order but serves as confirmation that we have received it. Acceptance of your order and completion of the transaction will occur when we ship the ordered products to you or provide access to digital content, as applicable. We reserve the right to refuse or cancel any orders that we believe, in our sole discretion, may be fraudulent, unauthorized, or in violation of these terms.
- Shipping and Delivery: ShoeShack offers various shipping options for domestic and international orders, which may vary depending on the destination and delivery timeframe. We aim to process and ship orders within the estimated processing time specified at checkout, but delivery times may vary depending on factors beyond our control. Shipping costs and delivery estimates are provided for informational purposes only and are subject to change without notice.
- Returns and Exchanges: ShoeShack accepts returns and exchanges of eligible products within a specified period from the date of purchase, subject to our Return Policy. To initiate a return or exchange, please contact our customer service team for instructions and authorization. Returned products must be in unused, unworn condition with all original tags and packaging intact, unless defective or damaged upon receipt.
- Limitation of Liability: In no event shall ShoeShack, its officers, directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our website or services
- Privacy Protection: ShoeShack is committed to protecting your privacy and personal information in accordance with applicable laws and regulations. We collect and process your data for the purpose of providing and improving our services, as well as for marketing and communication purposes. Your personal information is stored securely and will not be shared with third parties without your consent, except as required by law or to fulfill our contractual obligations.
- Security Measures: ShoeShack employs industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. We use encryption technology, firewalls, and other advanced security protocols to safeguard your data during transmission and storage. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
- Compliance with Laws: ShoeShack operates in compliance with all applicable laws, regulations, and industry standards governing e-commerce, consumer protection, and data privacy. We reserve the right to refuse service or restrict access to our website and services to anyone who violates these laws or our Terms and Conditions. It is your responsibility to ensure that your use of our platform is in accordance with the laws and regulations of your jurisdiction.
- Dispute Resolution: Any disputes or claims arising out of or relating to these Terms and Conditions, your use of the ShoeShack website, or any products or services purchased from us shall be resolved through arbitration. Arbitration shall be conducted in accordance with the rules and procedures of the American Arbitration Association (AAA) or another mutually agreed-upon arbitration provider. The arbitration shall take place in the jurisdiction where ShoeShack is headquartered, and the language of the arbitration shall be English. The arbitrator's decision shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
- Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of the state or country where ShoeShack is headquartered, without regard to its conflicts of law provisions. Any legal action or proceeding arising out of or relating to these terms shall be brought exclusively in the federal or state courts located in the jurisdiction where ShoeShack is headquartered. You hereby consent to the personal jurisdiction and venue of such courts and waive any objection thereto on the grounds of forum non conveniens or otherwise.
- Changes to Terms: ShoeShack reserves the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting the revised terms on our website. It is your responsibility to review these terms periodically for changes, and your continued use of our website and services constitutes acceptance of the updated terms. If you do not agree to any changes, you must stop using our website and services.
- Severability: If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions, which shall be construed as if such invalid, illegal, or unenforceable provision had never been included. [email protected]
- Entire Agreement: These Terms and Conditions, along with any additional terms and policies referenced herein, constitute the entire agreement between you and ShoeShack regarding your use of our website and services. These terms supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and ShoeShack with respect to the subject matter herein.
- Contact Information: If you have any questions, concerns, or complaints regarding these Terms and Conditions or our website and services, please contact us using the following information. We value your feedback and will make every effort to address your inquiries promptly and satisfactorily.